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FAQs
General
Absolutely!
- Choose which option you would like to gift.
- Fill out our short survey about the recipient if you chose the Refresh Plan.
- Enter your email address to receive confirmation once your order is placed.
- Enter the recipient's Name
- At the checkout screen, toggle the "This is a gift". You will be able to add gift message that will be included at no cost.
- Enter the recipient's Shipping address and your billing information.
- Click Here to get started!
If you ever feel the need to skip/pause your Refresh Plan subscription, you definitely have the option to do so. You can only skip or pause your subscription after you have received your first two boxes.
- You can manage your subscription and skip payment from your customer login area.
- Under My Subscriptions, click "Manage"
- Under "Account Settings (Billing, Email, Password)", click "Subscription Settings"
- Under "What would you like to do?", select "Pause my subscription" and Confirm
Note:
- You are able to skip max to 2 months in a row
- Regardless of the billing period you are currently on, when you choose to skip a payment, you will only prolong it to a month or two (and not skip entire year of payments if you are on a yearly plan, for example)
- After the new renewal date has been reached, you will be moved to the new billing and shipping period which will correspond to the new renewal date.
Billing
You are charged immediately following the initial purchase of your single and Refresh subscription box.
If you purchased the Refresh Plan ($10/month), you will be billed every month on the same day you initially signed up.
Single (One time) boxes cost only $20.
Yes, sales tax is added as a separate line item and will be visible on your receipt. Taxes are calculated based on your shipping address.
We accept Visa, Mastercard, American Express, Discover, Diners Club, and JCB cards.
You can billing information from your customer login area.
- Under My Subscriptions, click "Manage"
- Under "Billing Details", click "Edit"
Shipping
Only a flat rate of $2.95 for continental USA orders only.
When your box is shipped, you will receive an email confirmation and tracking number notifying you that your order has shipped.
You can update your shipping address from your customer login area.
- Under My Subscriptions, click "Manage"
- Under "Shipping Address", click "Edit"
Unfortunately, we do not ship internationally. We only ship within the continental USA.
If you are a new subscriber or purchase a single box, your first box will ship within 2 business days of ordering.
For existing subscribers, your box will ship the same day that you initially signed up. For example: If you sign up on January 15th, your next box will be shipped on February 15th.
Account
You can update your survey answers from your customer login area.
- Under "Update Choices", click "Edit"
Replacements
Unfortunately, you cannot return any of the products that you receive, even if they are unopened.
Send us an email with your name and order number to support@freschebox.com and we will quickly take care of you.
We currently do not accept returns. If your products arrived to you damaged, send us an email with your name and order number to support@freschebox.com.
Fresche Box ships 5 sample/trial sized products per box. If you are missing one or more of your products, please send us an email to support@freschebox.com. Please include the following information in your email:
Name:
Order #:
Email Address:
Phone #: